Refund Policy

With certain exceptions, products purchased from ICA may be eligible for a refund.

Product-specific Return Policies

With certain exceptions, products purchased from ICA may be eligible for a refund. Refunds will NOT be issued for ICA Membership, Value Packs (bundled offers), On Demand events, or any one-time downloadable content purchases (example: ICD-10 Software Development Kit). Refunds will NOT be issued for any certification exam purchased along with free online training provided through ICA. It is the responsibility of the student or purchaser to understand the value and limitations of all products or services prior to purchase.

The examination fee is refundable (minus a $75.00 processing fee) if Test Taker notifies ICD-10 Coders Academy of his/her cancellation and refund request via email at least 72 hours prior to the examination date. Test Taker who does not notify or request for refund and does not appear for examination forfeits full fees.

Distance Learning online courses may be cancelled for a full refund within three business days after the date of purchase. After three business days, course cancellations are subject to a $150 cancellation fee per course. Refunds will not be issued for any course after 30 days from the purchase date, or on any course that has been accessed, viewed, or partially completed. No refunds will be issued on course extensions.

Online Practice Exams and any Online Area of Study exams that have not been accessed are refundable within 30 days of purchase date. No refund will be issued on any practicum or online practice exam that has been accessed, viewed or partially completed.